Cancellation & Refund Policy
Overview
We understand that circumstances can change. This policy outlines how cancellations are handled and when refunds may or may not apply.
How to Cancel
Clients needing to cancel an assignment should contact By Mike LLC as soon as possible by:
(405) 435-0793
Processservicebymike@gmail.com
The sooner we’re notified, the more likely a full or partial refund may apply, depending on work already completed.
Refund Eligibility
- Before Work Begins: Assignments cancelled before any work has started are generally eligible for a full refund, minus any processing fees already incurred.
- After Work Begins: Once work has begun (research initiated, attempts made, documents filed, etc.), all or part of the service fee may become nonrefundable depending on the amount of work already performed.
- Third-Party Expenses: Any third-party costs already incurred on the client’s behalf — such as court filing fees, courier charges, or database access fees — are nonrefundable under any circumstances.
- Rush & Same-Day Priority Assignments: Due to the immediate allocation of staff and resources, these assignments may become nonrefundable once accepted and work has begun.
- Consultation Fees: Consultation fees reserve appointment time on our schedule. These fees may be nonrefundable or subject to rescheduling requirements, as displayed during the booking process.
Non-Refundable Situations
Refunds generally will not be issued when:
- The assigned attempts have been completed but the subject could not be located or served
- Skip tracing research has been completed, regardless of results
- The client provided inaccurate or incomplete information that affected the outcome
Refund Process
Approved refunds will be issued to the original payment method used at checkout and processed within a standard timeframe (typically 5–10 business days, depending on the payment processor).
Disputes
If you believe a refund was processed incorrectly, please contact us directly so we can review your case before pursuing any dispute through your bank or payment provider.